Field-service Hotline
24/7 dispatch for contracted paving corridors · target < 18 h MTTR
+1 866 864 3533Share mat width, lift thickness or daily tonnage. A Vögele advisor replies within one business day with a screed package sketch, not a generic brochure dump.
24/7 dispatch for contracted paving corridors · target < 18 h MTTR
+1 866 864 3533Spec PDFs, screed warm-up SOPs and Tier 4 Final logs · reply < 24 h
[email protected]20 regional warehouses · screed plates, conveyors, auger flights, scrapers
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Most asphalt paver conversations start with a parts and service reality check: how far is the site from a screed plate, conveyor chain or auger flight? Vögele keeps twenty regional warehouses stocked for paving seasons so a failed heat element or worn hopper flight does not idle a night closure. Procurement managers comparing operating weight classes and compaction-adjacent paving trains also use this desk to confirm whether a material transfer vehicle belongs in the first-season package.
Desk hours: Mon–Fri 07:00–19:00 local hub time · Emergency dispatch 24/7 on active service contracts
Address for courier samples and plant visitors: Heavy Industrial Park, Applications Desk — request a gate pass when you book a tour. If you are shipping hydraulic oil samples for ISO 4406 cleanliness checks after a flood-season shutdown, mark the parcel for the engineering lab so pilot-pressure circuits are cleared before grade automation returns to automatic mode.
Social channels for fleet updates (LinkedIn technical notes, YouTube commissioning walk-throughs) are shared after you request a quote; we do not require social login to reach an engineer. For dealer locator help outside desk hours, leave the site country and preferred language in the form and dispatch will route the ticket to the nearest certified distributor.
When you open a ticket, tell us whether you are leaning tracked or wheeled: soft base and steep gradeability favor tracked chassis (often 16–22 t operating weight, ~45–55 kPa ground pressure); urban transfers and curb returns favor wheeled units (often 12–16 t, 129–160 kW). We will not quote a 13 m screed for a subdivision pad, and remote sites beyond hub radius may miss the < 18 h MTTR target unless a service rider stages parts first. Typical mid/large packages cite 129–191 kW engines, ~200–700 t/h output capacity with a matched feed train, and hydraulic circuits filled to ISO 4406 18/16/13.
Include company, site country, equipment class and whether Tier 4 Final paper is mandatory. Attach a lift plan if you have one — even a phone photo of the densitometer log helps.